Average after-hours requests per week that are emergency or first-morning priority = 20.Acme Plumbing has eight dispatchers that work on-call hours.Result: Five-week break between on-call shifts allowing for employees to recover. On-call rotation consists of six emergency plumbers on call for one week each.Average emergencies per week = three (requires one on-call plumber).13 management and support staff (includes eight dispatchers).22 plumbers (includes six that can handle emergencies and be on call).As such, you need to make sure your on-call team is big enough to support your needs.įor example, a local plumbing company may need on-call plumbers and dispatchers. In some cases, you may be able to get away with having just one on-call staff member in a shift-but certain industries will usually require more employees to keep your business running. Next, determine how many employees will be part of the on-call rotation. Common industries that benefit from on-call scheduling include healthcare, security, IT, roadside assistance, building and apartment maintenance, customer service, restaurants, and retail. ![]() On-call scheduling can be a valuable tool for businesses that need to provide 24/7 support to their customers. ![]() A daily rotation can provide employees with the transparency they seek while also ensuring that they get rest periods between on-call shifts. Similar to every other week, a rotating schedule can include more frequent changes-something that companies with more support needs may find appealing.
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