See the Manage Devices guide for instructions. This includes configuring Duo Single Sign-On, creating and managing applications, enrolling and activating users, issuing and managing SMS passcodes and bypass codes, managing mobile devices, fine-tuning the user experience of your Duo installation, and more. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. Manage your Duo deployment from the Duo Admin Panel. The new phone is added and listed with your other enrolled devices. If neither of these suggestions work, then the simplest resolution is to contact Tech Café at 21 to request re-activation of Duo Mobile. Install Duo Mobile on the new phone and scan the QR code to activate. If the date and time on your phone are manually set, try changing your device’s configuration to sync date and time automatically with the network. Abandoning the steps part way through will cause the process to fail and will require you to call IT Services to proceed. No, Duo Mobile does not support Huawei devices. Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection.Īlso, check the time and date on your phone and make sure they are correct. Installing DUO on your device The instructions below will guide you on how to install DUO mobile on your smartphone or tablet. Many phones have trouble determining whether to use the Wi-Fi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. IT Services - Two-Step Login - Overview Follow these steps to. If you still have questions or need additional assistance, please submit a ticket or call the ITS Service Desk at (858) 246-4357. The app version will be displayed in the bottom left corner. To see which version of Duo Mobile is installed on your device, open Duo Mobile and tap the menu icon. Supported Platforms: The current version of Duo Mobile supports iOS 14.0 and greater. You will be asked to set up a time to do a ID verification via Zoom. Find the latest version of Duo Mobile in the App Store. You may have trouble receiving push requests if there are network issues between your phone and our service. So, youve got a new device and youre ready to add it to your Duo Mobile account. Please provide us with your name, email address, department, and campus mail code.
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